Brief Description Business Process: 4.2.2.2 Manage Meter Charges Process Type: Sub-Process Parent Process: 4.2.2 CC&B Manage Bill Sibling Processes: • 4.2.2.3 CC&B Manage Item Charges • 4.2.2.4 CC&B Manage External and Miscellaneous Charges • 4.2.2.5 CC&B Manage Loan Charges • 4.2.2.6 CC&B Manage Deposit Charges • 4.2.1.3a CC&B Validate Meter Reads • 4.3.3.1 CC&B Manage Payments • 4.2.2.15 CC&B Manage Net Energy Metering Charges This process describes Billing for Metered services. A Bill is used to communicate financial obligations to the customer. The customer may have many services with an organization. The customer receives a Bill at regularly scheduled intervals for each established Account. The total amount owed, as well as financial and consumption details for each service, is placed on a Bill for payment within a set time period. Most bills are produced automatically in a Batch Billing process. If errors are detected, the Bill is saved with an error status for review. The CSR or Authorized User can create Bills manually if required. If a Bill is generated as valid but has missing or incomplete information, the CSR or Authorized User has the ability to modify the bill. When a Bill for metered service is created, consumption is calculated first. The system then applies the service agreement's rate to the consumption to calculate how much the customer owes. This information is placed on a Bill Segment and a financial record is also created. The Bill contains information about financial activity since the last time the customer was billed. The Bill will include information for Payments, Adjustments, and Bill corrections in addition to the current Bill information. The organization can communicate pertinent information to the customer through the use of Bill messages. Bills will be sent to every person linked to the account who requires a copy of the Bill. It is possible to rebill at a later date if missing or inaccurate information is discovered. The customer is responsible for payment by a given due date. If the Customer does not pay, CC&B can detect the overdue amounts and provide notification.